Seller Policy

To sell on LeafyLand you must complete the onboarding application and verification process, including valid business or identity details (KYC). Approval is at LeafyLand's discretion. Sellers may offer plants, garden tools, landscaping services, farmland, and farmhouses, subject to the prohibited-items list below.

Every listing must be accurate and complete: correct titles, descriptions, specifications, pricing, and clear, representative photographs. Misrepresentation, stock-outs, or misleading claims may result in listing removal or account action.

LeafyLand charges a commission on completed sales, deducted automatically from the order value before payout. Current standard commission is 10% unless a different rate is agreed in writing. Applicable payment-gateway and processing fees may also apply. Fee schedules are communicated at onboarding and may be updated with notice.

Sellers are responsible for packing, dispatch, and on-time delivery in accordance with the timeline shown at checkout. Live plants must be packaged to survive transit. Sellers must upload valid tracking information and promptly handle delays or damage claims.

Seller payouts are released on a rolling schedule after successful delivery and any return window expires (typically within 7 business days of order completion). Payouts are made to the bank account on file. Disputed or fraudulent orders are withheld until resolved.

Sellers must honour their stated cancellation and return policies. Where a return or refund is approved, the seller's portion is reversed accordingly. Repeated fulfilment failures may lead to penalties or suspension.

The following are not permitted under any circumstances:

• Protected, endangered, or illegally sourced plants and wildlife;
• Counterfeit, stolen, or infringing goods;
• Hazardous, illegal, or regulated substances without proper licensing;
• Any item that violates applicable law or LeafyLand policies.

Sellers must maintain professional, lawful conduct and respond to customers and support in a timely manner. LeafyLand may suspend or terminate a seller account for policy violations, fraud, or sustained poor performance.

Seller support is available at sellers@leafyland.com or LeafyLand, B21, T.V. Industrial Estate, S.K. Ahire Marg, Worli, Mumbai 400030.